ICP Smart Services UAE – Visa, Residency & ID in One Platform

Introduction

Navigating UAE government processes is now easier than ever, thanks to ICP Smart Services. This digital platform, managed by the Federal Authority for Identity, Citizenship, Customs, and Ports Security (ICP), allows users to handle everything from visa applications and renewals to passport services and Golden Visa applications, all online.

This comprehensive guide explores ICP Smart Services in-depth, including registration procedures, services offered, mobile app features, and more helping residents, tourists, and businesses make the most of the UAE’s digital transformation.

1. What Is ICP Smart Services?

ICP Smart Services is the official digital portal of the UAE’s Federal Authority for Identity, Citizenship, Customs, and Ports Security. It simplifies procedures for citizens, residents, and visitors, offering services like:

• Visa applications and renewals
• Emirates ID issuance and renewal
• Passport services for UAE citizens
• Golden Visa application and tracking

Previously called ICA Smart Services, the ICP portal now provides broader functionality, covering customs and port security.

Evolution from ICA to ICP

Aspect	ICA Smart Services	ICP Smart Services
Scope	Identity & citizenship	Identity, customs, citizenship & ports
Platform Integration	Limited	Fully integrated, end-to-end
User Experience	Basic	Modern and mobile-responsive

2. Key Features & Benefits of ICP Smart Services

a) Digital Platform

• Apply for or renew visas
• Update Emirates ID
• Manage residence permits
• Pay fines securely online
• Track application status

b) Mobile App Features

• Check visa and residency status
• Generate travel reports
• Renew UAE passports
• Extend on-arrival visas
• Pay immigration-related fines

Feature	Online Portal	Mobile App
Visa Status Check	✓	✓
Residency Permit Renewal	✓	✓
Fine Payment	✓	✓
Family Book Printing		✓

c) In-Person Support

For complex cases or offline users, ICP offers:

• Customer Happiness Centers
• 24/7 Call Center
• Email support

3. ICP Smart Services: Service Categories

a) Individual Services

• Emirates ID renewal
• UAE passport renewal
• Entry permits
• Visa applications for family

b) Business Services

• Establishment card management
• Corporate visa issuance
• PRO card data updates

c) Tourist Services

• Hayya card visa support
• On-arrival visa extensions
• Visa status updates

d) Government Entity Services

• Document attestations
• Customs clearance
• Immigration records management

4. How to Register for ICP Smart Services

a) Who Must Register?

• New UAE residents
• Tourists applying for visas
• Companies managing employees

b) Online Registration Steps

1. Visit smartservices.icp.gov.ae
2. Select your profile (individual, business, visitor)
3. Submit required documents
4. Set up login credentials
5. Verify via UAE Pass or Emirates ID

c) In-Person Registration

• Customer Happiness Centers across all emirates
• Required: Passport, Emirates ID (if available), visa copy

d) Special Provisions

People of Determination receive:

• Fingerprint exemptions
• Discounted or waived fees
• Assisted service counters

5. Golden Visa Applications via ICP Smart Services

a) Eligibility

Category	Requirements
Investors	AED 2M+ in real estate/public investments
Entrepreneurs	Business plan + AED 500K capital
Skilled Workers	Monthly salary ≥ AED 30K, education, experience
Outstanding Students	GPA ≥ 3.8 or equivalent

b) How to Apply

• Log into the ICP portal or app
• Upload documents
• Select “Golden Visa Services”
• Pay the fees
• Track status in real-time

c) Benefits

• 5 or 10-year residency
• Sponsor family without age limits
• No local sponsor needed
• Travel flexibility
• Esaad card discounts at 7,200+ brands

6. Visa Management Services

a) Visa Renewals and Extensions

• Login to your account
• Choose relevant visa service
• Upload documents
• Pay via ICP’s payment gateway

Service Type	Fee Range (AED)	Processing Time
Visa Renewal	2800–4800	2–5 working days
Visa Extension	Varies by visa	1–3 working days

b) Visa Cancellation

• Access “Cancel Residency Visa”
• Submit reason and documents
• Pay applicable cancellation fee

c) Family Visa Services

• Apply to sponsor spouse, child, or parent
• Attach certificates (marriage, birth)
• Pay via platform
• Track progress via dashboard

7. Additional Services and Support

a) Financial Services

• Pay fines for overstay, late ID renewals, visa violations
• All payments made securely via digital gateway

b) Alerts and Notifications

• Upcoming visa expiry reminders
• Immigration rule changes
• App-based push notifications

c) Educational Materials

• Step-by-step guides
• Tutorials for new users
• Glossary of UAE immigration terms

d) Customer Support

Type	Access Method
General Queries	24/7 Call Center
Complex Issues	Appointment at ICP Center
Technical Issues	Email or Live Chat

8. Frequently Asked Questions (FAQs)

Conclusion

ICP Smart Services represents a leap forward in UAE immigration and identity management. Whether you’re a resident managing visa renewals, a tourist extending your visit, or an investor applying for a Golden Visa, this unified digital platform offers a fast, user-friendly solution. Register today and experience the convenience of smart governance in the UAE.

Navigating the UAE’s administrative procedures just got easier! If you’ve ever found navigating paperwork and government queues time-consuming, you’re not alone. But what if there was a way to manage your identity, visa, and residency needs with just a few clicks?

Enter ICP Smart Services, the game-changing platform that revolutionizes how individuals, businesses, and tourists interact with UAE federal authorities. From applying for a Golden Visa to renewing your passport or extending your tourist stay, everything can be done from the comfort of your home or office.