Navigating the UAE’s administrative procedures just got easier! If you’ve ever found navigating paperwork and government queues time-consuming, you’re not alone. But what if there was a way to manage your identity, visa, and residency needs with just a few clicks?

Enter ICP Smart Services, the game-changing platform that revolutionizes how individuals, businesses, and tourists interact with UAE federal authorities. From applying for a Golden Visa to renewing your passport or extending your tourist stay, everything can be done from the comfort of your home or office.

Table of Content

Table of Contents

Overview of ICP Smart Services

A. Definition and purpose

ICP Smart Services is a comprehensive digital platform provided by the Federal Authority for Identity, Citizenship, Customs, and Ports Security in the United Arab Emirates. Its primary purpose is to offer a streamlined and accessible online system for citizens, residents, and visitors to access various essential services related to identity, immigration, and citizenship.

The platform aims to:

1. Simplify government processes
2. Enhance efficiency in service delivery
3. Provide a unified digital identity for users
4. Improve overall customer satisfaction

B. Evolution from ICA Smart Services

Previously known as ICA Smart Services, ICP Smart Services represents an expanded and integrated system that offers a full-scale digital transformation. It covers not just identity and citizenship but also customs and port security, ensuring an enhanced user experience.

Aspect	ICA Smart Services	ICP Smart Services
Scope	Identity and citizenship	Identity, citizenship, customs, and port security
Integration	Limited	Comprehensive
Digital transformation	Partial	Full-scale
User experience	Basic	Enhanced and user-friendly

C. Overseeing authority and scope of services

The Federal Authority for Identity, Citizenship, Customs, and Ports Security oversees ICP Smart Services. This authority is responsible for managing a wide range of services, including:

• Issuing and renewing identity cards
• Processing visa applications and renewals
• Managing residency permits
• Handling customs and port security matters
• Providing support for newborn citizen registration
• Facilitating establishment card services for free zone entities

The scope of services offered through ICP Smart Services is extensive, covering:

1. Visa management
   • Application for residence entry permits
   • Visa renewals and cancellations
   • Visit visa requests for family members
2. Identity services
   • UAE passport renewals
   • Family book printing for citizens
3. Travel and residency
   • Travel status report generation
   • On-arrival visa extensions
4. Financial transactions
   • Payment of visa and residency-related fines

With this comprehensive overview of ICP Smart Services, we can now delve into the Key Features and Functionalities that make this platform an essential tool for managing identity and immigration services in the UAE.

Key Features and Functionalities

Now that we’ve covered an overview of ICP Smart Services, let’s delve into the key features and functionalities that make this platform a comprehensive solution for UAE residents and visitors.

A. Online platform capabilities

The ICP Smart Services online platform offers a robust suite of digital services designed to streamline immigration and citizenship processes. Users can easily:

• Check online visa status and track applications
• Access personal contract letters
• Apply for residence entry permits
• Renew residency permits
• Cancel resident sponsorships
• Request visit visas for family members

This unified digital identity system enhances the efficiency of public service delivery, making it easier for citizens, residents, and visitors to manage their immigration-related tasks.

B. Mobile app accessibility

The ICP Smart Services mobile application extends the convenience of the online platform to users’ smartphones. Key features include:

• Generating travel status reports
• Checking residency and entry permit statuses
• Renewing UAE passports
• Printing family books for citizens
• Extending on-arrival visas
• Paying fines associated with visas and residencies

Feature	Online Platform	Mobile App
Visa Status Check	✓	✓
Residency Renewal	✓	✓
Passport Renewal	✓	✓
Fine Payment	✓	✓
Travel Status Reports	–	✓

While the app generally provides a seamless experience, ongoing improvements are expected to further enhance user satisfaction. The ICP is likely working on improvements to enhance the app’s reliability and user experience.

C. In-person service options

For those who prefer face-to-face interactions or need assistance with complex cases, ICP Smart Services offers:

• Customer Happiness Centers: Conveniently mapped locations for in-person support
• 24/7 call center: Available for round-the-clock assistance
• Email support: An alternative channel for queries and concerns

These in-person options complement the digital services, ensuring that all users can access the support they need, regardless of their technological proficiency or the complexity of their requests.

With these key features and functionalities in mind, next, we’ll explore the various service categories offered by ICP Smart Services, providing a more detailed look at the specific types of assistance available to users.

Service Categories

Now that we’ve covered the key features and functionalities of ICP Smart Services, let’s delve into the various service categories offered by this comprehensive platform. The ICP Smart Services cater to a wide range of users, ensuring that individuals, businesses, tourists, and government entities can access tailored services efficiently.

A. Individual services

Individual services are designed to meet the needs of citizens, residents, and visitors in the UAE. These services include:

• Passport renewal for citizens abroad
• New ID card issuance and renewal
• Entry permit applications
• Residency visa issuance and management

Users can easily access these services through the ICP Smart Services platform, which offers 24/7 availability and real-time application tracking. For instance, individuals can apply for an entry permit for just AED100, with an additional AED150 fee for urgent services.

B. Business services

The ICP Smart Services platform also caters to organizations and businesses operating in the UAE. Some key business services include:

• Establishment card management for free zone entities
• PRO card information amendments
• Corporate visa services

These services streamline administrative processes for businesses, reducing paperwork and processing times. The platform’s secure environment ensures that sensitive corporate data is protected throughout all transactions.

C. Tourist services

For visitors to the UAE, ICP Smart Services offers a range of tourist-oriented services:

Service	Description
Multiple-entry tourist visas	Available for “Hayya Card” holders (launched Nov 1, 2022)
Visa status changes	Allows tourists to modify their visa status as needed
Visa extensions	Enables visitors to extend their stay in the UAE

These services enhance the travel experience for tourists, providing flexibility and convenience in managing their stay in the country.

D. Government entity services

ICP Smart Services also facilitates various processes for government entities:

• Document attestation
• Customs services
• Report filing and management

These services contribute to the UAE’s digital transformation goals, improving efficiency and transparency in government operations.

With this comprehensive range of service categories, ICP Smart Services caters to diverse user needs. Next, we’ll explore the registration process, which is the first step in accessing these valuable services for individuals, businesses, and visitors alike.

Registration Process

Now that we have covered the various service categories offered by ICP Smart Services, let’s delve into the registration process, which is crucial for accessing these services.

A. Who needs to register

The following groups need to register with ICP Smart Services:

• New residents in the UAE
• Existing residents updating their visas
• Businesses managing employee services
• Tourists requiring entry permits

B. Online registration methods

ICP Smart Services offers convenient online registration options:

1. Official website
2. Mobile applications

These digital platforms allow users to:

• Create a profile
• Provide personal information
• Verify identity
• Set login credentials

C. In-person registration options

For those who prefer face-to-face interaction, registration can be completed at designated centers. These Customer Happiness Centres provide assistance with:

• Application submissions
• Document verification
• Identity confirmation

D. Special provisions for people of determination

ICP Smart Services ensures inclusivity by offering special accommodations for people of determination:

Provision	Description
Fingerprint exemptions	Waiver of fingerprint requirements
Fee waivers	Reduced or eliminated fees for certain services
Assisted registration	Additional support during the registration process

The registration process is designed to be user-friendly, with clear guidelines on eligibility requirements and necessary documentation. Once registered, users can access a wide range of services, including visa renewals, extensions, and cancellations.

With this comprehensive registration system in place, ICP Smart Services facilitates efficient and accessible identity, immigration, and residency services for all UAE residents, businesses, and visitors. This streamlined approach sets the stage for more complex processes, such as the long-term residency options available through the Golden Visa program, which we’ll explore in the next section.

Long-term Residency: Golden Visa Program

Now that we’ve covered the registration process for ICP Smart Services, let’s delve into one of the most exciting long-term residency options available in the UAE: the Golden Visa Program.

A. Eligibility criteria

The Golden Visa Program offers long-term residency options for 5 to 10 years to eligible individuals. To qualify, applicants must meet specific criteria based on their category:

Category	Eligibility Requirements
Investors	Minimum investment of 2 million dirhams in public or real estate sectors
Entrepreneurs	Present a business plan and secure funding of at least 500,000 dirhams
Skilled Professionals	Provide relevant approvals and credentials (doctors, scientists, engineers, etc.)
Outstanding Students	Achieve a GPA of 3.8 or higher

Recent updates have broadened eligibility by lowering the minimum monthly income requirement from Dhs50,000 to Dhs30,000 for skilled workers.

B. Application process

The application process for the Golden Visa Program is straightforward:

1. Submit documents electronically via the authority’s website or smart application
2. Pay the required fees
3. Await approval from the Federal Authority for Identity, Citizenship, Customs and Ports Security

C. Benefits of the program

The Golden Visa Program offers numerous advantages to successful applicants:

• Live, work, and study in the UAE without a local sponsor
• Automatic visa renewal
• Sponsor family members without age limitations
• No restrictions on the duration of stay outside the UAE
• Access to discounts through the Esaad card at over 7,200 brands in the UAE and globally

Since its launch in 2021, the program has issued over 151,000 visas, reinforcing the UAE’s position as an attractive destination for living and investing.

With this comprehensive understanding of the Golden Visa Program, we’ll next explore the various Visa Management Services offered by ICP Smart Services to further simplify your residency experience in the UAE.

Visa Management Services

Now that we’ve explored the long-term residency options through the Golden Visa Program, let’s delve into the essential Visa Management Services offered by ICP Smart Services.

A. Renewal and extension procedures

ICP Smart Services streamlines the process of renewing and extending visas for residents in the UAE. Through the platform’s user-friendly interface, individuals can:

1. Track visa application status
2. Submit renewal requests
3. Apply for visa extensions

To initiate these procedures, users should:

1. Log into the ICP Smart Services platform
2. Navigate to the visa management section
3. Select the appropriate service (renewal or extension)
4. Complete the online application form
5. Upload required documents
6. Pay the associated fees

Service	Fees (AED)	Processing Time
Visa Renewal	2800 – 4800	Varies
Visa Extension	Subject to visa type	24-72 hours

B. Cancellation process

For those needing to cancel their visas, ICP Smart Services offers a straightforward process:

1. Access the visa cancellation service on the platform
2. Provide the necessary information and reasons for cancellation
3. Submit any required documentation
4. Pay cancellation fees, if applicable

It’s important to note that Visa cancellation may impact your residency status, so it’s important to follow official guidelines or consult with ICP representatives before proceeding.

C. Family visa applications

ICP Smart Services facilitates family visa applications, allowing residents to bring their loved ones to the UAE. The platform supports:

• Spouse visa applications
• Child visa applications
• Parent visa applications

To apply for a family visa:

1. Choose the appropriate family visa category
2. Fill out the online application form
3. Upload supporting documents (e.g., marriage certificates, birth certificates)
4. Pay the required fees
5. Track the application status through the platform

The “Mabrook Ma Yak” bundle is particularly useful for new parents, as it streamlines the process of registering newborn citizens, including family book registration and the issuance of identity cards and passports.

With these comprehensive Visa Management Services, ICP Smart Services ensures that residents can efficiently handle their visa-related needs. In the next section, we’ll explore the Additional Services and Support offered by the platform, further enhancing the user experience for all UAE residents and visitors.

Additional Services and Support

Now that we’ve covered visa management services, let’s explore the additional services and support offered by ICP Smart Services to enhance your experience with UAE immigration and citizenship processes.

Financial transactions

ICP Smart Services streamlines financial aspects of visa and residency applications:

• Secure online payment options
• Automated fee calculations
• Cost savings from reduced physical visits

This integration of financial services ensures a smoother application process and helps users manage their expenses efficiently.

Emergency alerts

While emergency alerts are not explicitly listed, features such as visa reminders or policy updates may be included in future iterations of the platform.

• Visa expiration reminders
• Important document updates
• Changes in immigration policies

These alerts would help users stay informed and compliant with UAE regulations.

Educational resources

ICP Smart Services provides valuable educational content to assist users:

• Guidance on navigating the platform effectively
• Information on various visa types and residency options
• Updates on UAE immigration policies and procedures

These resources empower users with the knowledge needed to manage their applications successfully.

Customer support options

To ensure a seamless experience, ICP Smart Services offers comprehensive customer support:

Support Type	Description
Public support	General assistance for common queries
Expert assistance	Specialized help for complex issues
Online guidance	User-friendly interface for self-service

Users can access these support options to resolve any challenges they may encounter while using the platform.

The additional services and support provided by ICP Smart Services complement its core functionalities, offering a holistic solution for managing immigration and citizenship processes in the UAE. By leveraging these features, users can enjoy a more efficient, informed, and secure experience when dealing with visa and residency matters.

Conclusion

ICP Smart Services is a comprehensive platform designed to streamline identity, immigration, and residency processes in the UAE. Whether you’re applying for a visa, managing residency permits, or exploring long-term residency options, the system provides a seamless experience for individuals, businesses, and tourists. With user-friendly online tools, a dedicated mobile app, and in-person support, ICP Smart Services ensures that navigating UAE immigration is more efficient and accessible than ever before.